We accept orders on our website or by emailing us at sales@dentalstore.co.nz

All orders will be processed and dispatched within 1-3 days. • If there is a problem with your order (if the product is out of stock or if there is a problem with your payment, you will be contacted as soon as possible. This contact will be either by email or via telephone. • All images of products are purely for illustration only, and do not form part of the description of the product. • Dental Store cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

Payment, Pricing & Promotions

Full payment must be made either by cheque, internet banking or by credit card (Visa or Master Card) via Paymate or Paypal before we despatch your order. Customers with accounts must pay by the 20th of the month following invoice. Goods are subject to availability. • Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. • All prices are exclusive of GST, and are shown in New Zealand dollars. • GST will be charged on all orders within New Zealand.

Returns & Replacements

Goods must be returned as sold, (i.e. in the original packaging). • Any free gifts, or bundled items delivered with the products must also be returned. • Please note: You must organise the return the items at your expense. Returns cannot be accepted without prior authorisation. If the return is due to a faulty product, or a mistake on behalf of Dental Store, a freepost postage label will be sent, or a courier collection arranged. This is entirely at the discretion of Dental Store.

Cancellation of Orders

To cancel your order, please email us on sales@dentalstore.co.nz. Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.


Privacy & Security

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

What personal information is collected? Dental Store take the privacy of their customers very seriously. At Dental Store, all information provided by you is kept confidential and is never given to anyone else unrelated to the processing of your order. Third parties who may have access to your information may include courier and credit card payment services who use this information to deliver your goods and process your payment.