Terms and Conditions

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Shipping & Delivery

  Auckland 0-25kgs


  North Island 0-5 kgs


  North Island 5-10kgs


  North Island 10-20kgs

  $19.99; over 20kgs POA

  South Island 0-5 kgs


  South Island 5-10kgs


  South Island 10+kgs


  Australia 0-5 kgs

  $40.00; over 5 kgs POA

  International 0-5kgs (other than Australia)

  $75.00; over 5kgs POA

An extra charge of $4.99 applies for rural delivery in New Zealand.

International Economy shipping charges for over 5 kgs can be requested for your specific order.

On delivery you must inspect the goods carefully for damage as Dental Store is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us within three working days from the date of delivery. • We despatch our orders via Castle Parcels,Parcel Post or Courier Post. We anticipate that all deliveries will arrive as specified, however Dental Store cannot accept any liability for any delayed or lost deliveries. • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed.   International Customers may be asked to pay import customs duties, VAT, GST or other local taxes on their order when it arrives into their country. Each country sets its own rates for these taxes and duties and will be payable by the customer in the respective country.


• You can order products from our website, by ordering on-line or telephoning 09 263 7016 • All orders will be processed and dispatched within 2-5 days. • If there is a problem with your order (if the product is out of stock or if there is a problem with your payment, you will be contacted as soon as possible. This contact will be either by email or via telephone. • All images of products are purely for illustration only, and do not form part of the description of the product. • Dental Store cannot accept responsibility for any difference between the image on the website and the actual appearance of the product. • You can pay by Cheque, Internet Banking or via Paymate by Visa or MasterCard . In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be processed by Paymate Australia and Paymate New Zealand. • If the order is part despatched (i.e more than one delivery is required) you will only pay one delivery charge.

Payment, Pricing & Promotions

• Full payment must be made either by Cheque, Internet Banking, Direct Credit or by credit card via Paymate from your Visa or Master Card before we despatch your order. Customers with accounts must pay by the 20th of the month following invoice. Goods are subject to availability. Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. • All prices are exclusive of GST, and are shown in New Zealand dollars. • GST will be charged on all orders within New Zealand.

Returns & Replacements

• Goods must be returned as sold, (i.e. in the original packaging). • Any free gifts, or bundled items delivered with the products must also be returned. •  Please note: You must organise the return the items at your expense. Returns cannot be accepted without prior authorisation and a returns authorisation number. If the return is due to a faulty product, or a mistake on behalf of Dental Store, a freepost postage label will be sent, or a courier collection arranged. This is entirely at the discretion of Dental Store.

To obtain a Returns Authorisation please contact Dental Store on 09 263 7016.  You can then return the parcel to Dental Store, PO Box 82096, Highland Park, Auckland.

Cancellation of Orders

To cancel your order you must contact us via telephone during our opening hours (Monday to Friday 9.00am to 5.00pm) The contact number for our Customer Service Department is 09 263 7016. Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

 Privacy & Security

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you.

What personal information is collected? Dental Store take the privacy of their customers very seriously. At Dental Store, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. Third parties who may have access to your information may include courier and credit card payment services who will use this information to deliver your goods and process your payment.